View Cart or Check Out

 

 
             

 

Candyland Crafts

201 West Main Street, Somerville NJ 08876

Phone: (908)685-0410                               Toll Free: (877)487-4289                               FAX: (908)575-1640

Shipping

return to previous page

Thank you for your interest in our products!

We have the ability to serve you quickly and conveniently. Most orders are processed and shipped within 3 business days. If there are any problems or questions you will be contacted immediately by e-mail, or, if necessary, by phone.

However, if you feel uncomfortable with ordering on line, feel free to contact us either by:

Phone: 1(908) 685- 0410

Fax: 1(908) 575-1640

Toll Free: 1(877) 487- 4289 (Orders only)

Or, in writing at:

Candyland Crafts

201 W. Main St.

Somerville, NJ 08876

visit our store

Hours (EST/daylight savings, time): Open daily 9am to 6 pm except Thursday's open till 8pm. Closed Sundays.  

Honest Shipping
We thoroughly check each item in your order, select and package it with care and promptly ship in order to reach you as soon as possible.

We will never waiver from our company's goals - a top quality product offered at a fair price, and honest commerce with our customers. We thank you for your business!
Shipping charge schedule
$0-$15 $6.95
$15.01-$30 $8.95
$30.01-$50 $9.95
$50.01-$75 $10.95
$75.01-$100 $13.95
$100.01-$150 $14.95
$150.01-$200 $19.95
$200.01-$300 $24.95
$300.01 up Will Advise

There are additional shipping charges for bulk chocolate in excess of 30#'s

 

Delivery: We ship USPS or UPS (if you need next day, or air: e-mail delivery  requirements or call us to price your order for special shipment!). Most orders are shipped within 3 business days (Mon. thru Fri., excluding holidays), sooner if possible. However, during the year end holiday season rush (Nov/Dec), it may take an additional day or two to ship your order. We will guarantee same business day shipment (for orders received by Noon EST) for a $6 special handling charge, you can tell us this when you "check out". Note that UPS will not ship to PO Boxes. We must have a street address.

click here for estimated UPS ship days from our house to your house

On the day we ship to you, we send you a confirmation email and a shipping tracking number.

Warm Weather Shipping: During warm weather (usually May through September) we recommend chocolate be shipped via "Next Day Air" to Southern states/regions, and "2nd Day Delivery" for all others. This may result in additional ship charges (we'll let you know 1st). We will also advise you of arrival times and someone must be there to sign for the package. Please be advised we may have to hold shipment to avoid week end or holiday delays, but if so, we WILL advise you in advance! Note that properly handled, chocolate may be melted and melted literally hundreds of times without impacting the quality. It is not at all necessary that it be shipped in an expedited way unless actual melting temperatures are anticipated. If some softening/sticking of the chocolate occurs, it will not impact the quality.

Payment: You will have 3 options to process your order. Secure on line credit card, credit card transaction by telephone, and check or money order by mail. Personal checks must be cleared before shipment [usually up to 15 days]. Money Order payments will be shipped when received.

We acceptWe accept: PayPal, Visa, Amex, Master Card, Novus/Discover  

Returns: Any request for returns due to damage or quality problems must be made to us by e-mail or telephone [1(877)487-4289] within 2 business days after you receive the product. Please note no returns are accepted without prior notification!

If damaged merchandise you must save  packaging materials (UPS may require inspection). Call us 1st and we'll try to resolve any issues with UPS for you!!

No food products can be returned other than obvious shipment damage (for which you must save all material as noted above), or verifiable quality problems (which must be verified prior to receiving credit). For food products quality issues: (1) call us for return authorization (2) after receipt of product and verification you will receive credit for product purchase costs (3) If product is not quality deficient after our inspection, we will either return it to you at your expense, or scrap it here if you do not want it returned, but no credit will be issued.

Books are not returnable

Backorders: We will backorder items (unless instructed by you not to), should we be out of stock. However, unfilled orders valued at  $5.00 or less will not be backordered.

International Shipments: Candyland Crafts ships to many different countries. After we determine shipping charges for your order you will be advised, by email, before we ship. Please also be aware that some countries impose import taxes. For example all goods imported into the EU (European Union) from countries outside the EU are subject to taxes, including goods purchased over the internet. For more about EU import taxes click here>> European Union Import Taxes  If you have any concerns we suggest you check the situation in your own country before placing your order. Pre-payment may be required for certain international destinations.

If you are using Pay Pay................ at Check Out, click the Pay Pal option, then pay the order total (which will not include  shipping). We will review your order and send you a Pay Pal invoice for the shipping costs. As soon as you remit shipping costs, we'll promptly ship your order. If you have any special requirements/concerns, you can either include them in the comments section of the Shopping Cart page where you enter your ship/bill addresses, or in the "Message to Seller" text box, during the Pay Pal check out. 

Taxes: The law requires that we collect taxes for any shipment made to a New Jersey address. Taxes are based on destination, not the location from which the order was placed..

Need Help? Call our toll free number 1-877-487-4289 for immediate attention and resolution of any problem or questions on your order!