Delivery: We ship USPS or UPS (if you need next day, or air: e-mail delivery requirements or call us to price your order for special shipment!). Most orders are shipped within 3 business days (Mon. thru Fri., excluding holidays), sooner if possible. However, during the year end holiday season rush (Nov/Dec), it may take an additional day or two to ship your order. We will guarantee same business day shipment (for orders received by Noon EST) for a $6 special handling charge, you can tell us this when you "check out". Note that UPS will not ship to PO Boxes. We must have a street address.
click here for estimated UPS ship days from our house to your house
On the day we ship to you, we send you a confirmation email and a shipping tracking number.
Warm Weather Shipping: During warm weather (usually May through September) we recommend chocolate be shipped via "Next Day Air" to Southern states/regions, and "2nd Day Delivery" for all others. This may result in additional ship charges (we'll let you know 1st). We will also advise you of arrival times and someone must be there to sign for the package. Please be advised we may have to hold shipment to avoid week end or holiday delays, but if so, we WILL advise you in advance! Note that properly handled, chocolate may be melted and melted literally hundreds of times without impacting the quality. It is not at allnecessary that it be shipped in an expedited way unless actual melting temperatures are anticipated. If some softening/sticking of the chocolate occurs, it will not impact the quality.
Payment: You will have 3 options to process your order. Secure on line credit card, credit card transaction by telephone, and check or money order by mail. Personal checks must be cleared before shipment [usually up to 15 days]. Money Order payments will be shipped when received.
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Returns: Any request for returns due to damage or quality problems must be made to us by e-mail or telephone [1(877)487-4289] within 2 business days after you receive the product. Please note no returns are accepted without prior notification!
If damaged merchandise you must save packaging materials (UPS may require inspection). Call us 1st and we'll try to resolve any issues with UPS for you!!
No food products can be returned other than obvious shipment damage (for which you must save all material as noted above), or verifiable quality problems (which must be verified prior to receiving credit). For food products quality issues: (1) call us for return authorization (2) after receipt of product and verification you will receive credit for product purchase costs (3) If product is not quality deficient after our inspection, we will either return it to you at your expense, or scrap it here if you do not want it returned, but no credit will be issued.
Books are not returnable
Backorders: We will backorder items (unless instructed by you not to), should we be out of stock. However, unfilled orders valued at $5.00 or less will not be backordered.
International Shipments: Candyland Crafts ships to many different countries. After we determine shipping charges for your order you will be advised, by email, before we ship. Please also be aware that some countries impose import taxes. For example all goods imported into the EU (European Union) from countries outside the EU are subject to taxes, including goods purchased over the internet. For more about EU import taxes click here>> European Union Import Taxes If you have any concerns we suggest you check the situation in your own country before placing your order. Pre-payment may be required for certain international destinations.
If you are using Pay Pay................ at Check Out, click the Pay Pal option, then pay the order total (which will not include shipping). We will review your order and send you a Pay Pal invoice for the shipping costs. As soon as you remit shipping costs, we'll promptly ship your order. If you have any special requirements/concerns, you can either include them in the comments section of the Shopping Cart page where you enter your ship/bill addresses, or in the "Message to Seller" text box, during the Pay Pal check out.
Taxes: The law requires that we collect taxes for any shipment made to a New Jersey address. Taxes are based on destination, not the location from which the order was placed..
Need Help? Call our toll free number 1-877-487-4289 for immediate attention and resolution of any problem or questions on your order!